What to Do When Your SRD Status Comes as “Referred SAFPS”?

Imagine eagerly waiting for your SRD status update, only to be met with the baffling message: “Referred SAFPS.” You’re not alone. Many people find themselves in this perplexing situation, unsure of the next steps.

Understanding the “Referred SAFPS” Status

When you see “Referred SAFPS” on your SRD status, it means that your application has been flagged for further review by the South African Fraud Prevention Services (SAFPS). This can happen for various reasons, but it primarily means there’s some concern about the authenticity of your application or your details.

Why Has My SRD Status Been Referred?

There are a few common reasons why your SRD status might be referred to SAFPS:

  1. Inconsistencies in Information: If there are discrepancies in the details you provided, such as mismatched names or incorrect ID numbers, your application might be flagged.
  2. Previous Fraud Alerts: If there have been past issues or alerts related to your identity, SAFPS will review your application more closely.
  3. Random Checks: Sometimes, applications are randomly selected for additional scrutiny to ensure the integrity of the system.

What Should You Do Next?

Seeing the “Referred SAFPS” status can be stressful, but there are steps you can take to resolve the issue.

Verify Your Information

First, double-check all the information you provided in your application. Ensure that your ID number, name, and other details are accurate. Any discrepancies can cause delays and further complications.

How to Verify Your Information

  1. Cross-check Documents: Compare the details in your SRD application with your official documents, like your ID or passport.
  2. Update Any Errors: If you find any mistakes, correct them immediately on the SRD application platform.
  3. Contact Support: If you’re unable to update your information online, reach out to SRD support for assistance.

Contact the South African Fraud Prevention Services (SAFPS)

If your information is correct and you still see the “Referred SAFPS” status, it’s time to get in touch with SAFPS. They can provide insights into why your application was flagged and what steps you need to take next.

How to Contact SAFPS

  1. Visit the SAFPS Website: The SAFPS website provides contact details and additional resources that can help you understand the review process.
  2. Call or Email: Use the contact information provided on the website to speak with a representative who can assist you.
  3. Follow Up: Ensure you follow up regularly to get updates on the status of your application review.

Gather Supporting Documents

Having the right documents can expedite the review process. Be prepared to provide additional verification of your identity and other relevant information.

Important Documents to Prepare

  1. Proof of Identity: A copy of your ID or passport.
  2. Proof of Address: A recent utility bill or lease agreement.
  3. Any Relevant Correspondence: Emails or letters from SRD or SAFPS regarding your application.


Facing a “Referred SAFPS” status can be daunting, but by verifying your information, contacting SAFPS, and gathering supporting documents, you can navigate this challenge more effectively. Remember, this process is in place to protect you and ensure the integrity of the SRD system. Stay proactive and persistent, and you’ll be able to resolve your status in due time.

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