Here’s What You Should Know About SASSA Balance Check

For people who have recently received a SASSA grant or are already recipients, it’s essential to check their account balance consistently. Simply having your SASSA grant ID and cell phone number allows you to access your account balance.

How To Check Your SASSA Balance

You have plenty of methods to choose from when it comes to checking your SASSA Balance.

SMS Inquiry (The USSD Method)

To check your balance using the USSD method, follow these steps:

  • Dial *120*69277# from your mobile phone.
  • Follow the step-by-step instructions.
  • Input your ID number and phone number when prompted.
  • Once you’ve provided your details, you’ll receive an SMS with your current balance.

Online Method (Using WhatsApp)

To check your balance on WhatsApp, follow these steps:

  • Save SASSA’s WhatsApp Number (+27820468553) to your contact list.
  • Send the message “SASSA” to the added WhatsApp number.
  • Reply with “status” to any response you receive.
  • If you have a Reference Number, reply with “Yes” to the second response.
  • When prompted, provide the mobile phone number linked to your SASSA grant.
  • Finally, include your reference number in the response.
  • You’ll receive your SASSA Status along with a balance report after completing these steps.

The Post Office Method

To check your balance at the post office, SASSA Service Center, or SASSA, ensure you have the following items:

  • Documents, such as your driver’s license, passport, or ID card.
  • The SASSA application ID that you have.
  • Upon arrival, a SASSA representative will request your identification documents. Once your identity is confirmed, they’ll provide you with your application details and current account balance.

How to Deal with Issues Related to SASSA Balance Check

Contact SASSA Customer Service

To check your balance at the post office, SASSA Service Center, or SASSA, ensure you have the following items:

  • Reach out to SASSA’s customer service helpline via phone to report any balance discrepancies or technical issues. You can call their helpline: 0800 601 1 011
  • Provide your SASSA grant ID and any relevant details to the customer service representative to assist them in resolving the issue.

Visit a SASSA Office

  • If you’re experiencing persistent issues with checking your balance, consider visiting a nearby SASSA office in person.
           You can also visit their head office:
           SASSA Head Office
           SASSA House
           501 Prodinsa Building
           Cnr Steve Biko and Pretorius Streets
           Pretoria
  • Speak with a SASSA representative face-to-face to explain the problem and seek assistance.

Utilize Online Support Resources

  • Check the official SASSA website for troubleshooting guides other support options. You can visit them at srd.sassa.gov.za to learn more.
  • Explore any available resources or forums where SASSA beneficiaries share their experiences and solutions to common issues.

Report Suspected Fraud or Unauthorized Transactions

  • If you notice any suspicious activity or unauthorized transactions related to your SASSA account balance, report it immediately to SASSA.
  • Follow their procedures for reporting fraud or security breaches to safeguard your benefits.

Document and Follow Up

  • Keep records of all communications, including dates, times, and details of your interactions with SASSA or any relevant parties.
  • Follow up regularly to ensure that your issue is being addressed and resolved in a timely manner.

Consider Alternative Payment Methods

  • If balance check issues persist despite your efforts, consider alternative methods of receiving SASSA benefits, such as direct deposit or a different payment card option.

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